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Delivery
Delivery and insurance cost for delivery within New Zealand is $9.90 no matter how many products you order. When shopping across our other brands within your same order, you will be charged the lowest delivery fee. Charges are per order and are not based on weight.

We strive to deliver every order as soon as possible. On average we will dispatch in stock orders within 2 business days of the order being placed. We dispatch weekdays and delivery times will vary depending on your distance from our dispatch point in Sydney.

All of our quality products come with a 30 Day Money Back Guarantee if you are not completely satisfied.

Occasionally, prototype samples are photographed. Production models may vary slightly. You always receive the latest model. All products are supplied for domestic use only and not for and commercial use. In certain circumstances, we may need to reject your order. This may happen where the requested product is not available or if there is an error in the price or the product description posted on the site.

30 Day Money Back Guarantee
Unless you’re completely happy with your purchases, we can't be either. That's why we offer all our customers the Innovations Customer Guarantee.
This guarantee means you can see, touch, and test each and every product for a full 30 days risk free. If you change your mind about your new purchase, you can return the items to us in their original condition for a full refund (excl. delivery), no questions asked. Who else offers such a solid guarantee?
We’re proud of our quality and are sure you’ll be happy when you purchase from us.

Security
This site is authenticated and secured by Comodo. We guarantee that you never have to worry about credit card safety while shopping with Homecare online and that every transaction you make on our web site will be safe. This means you pay nothing if unauthorised charges are made to your card as a result of shopping with Homecare on the Internet.

Safe Technology
Our secure server software (SSL) is the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. When an order is received, SSL is again used to unscramble the message, check that it came from the correct sender, and verify that it has not been tampered with.

How to Contact Homecare
If you would prefer to talk to one of our Customer Service Representatives, call us today on:
0800 500 005 (Toll Free)
Mon-Fri 8am-8pm AEST
Sat-Sun 8am-8pm AEST

If you would prefer to write to us, please do so and send to the following address:
Homecare Direct Shopping
PO Box 18101
Glen Innes, Auckland, New Zealand

You can also fax us on (02) 0800 722 722 (New Zealand) 24 hours a day.